Privacy Policy

Last updated: January 15, 2025

At Brainlixa Pathen, we understand that your privacy is fundamental to building trust in our real estate investment education platform. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our services through brainlixapathen.com.

We're committed to transparency about our data practices and ensuring you have complete control over your personal information. This policy applies to all users of our platform, whether you're browsing our educational content, participating in our learning programs, or engaging with our investment resources.

For any privacy-related questions or concerns, contact our Privacy Team at [email protected]

Information We Collect

Personal Information You Provide

When you register for our platform, enroll in learning programs, or contact us, we collect information that you voluntarily provide. This includes your name, email address, phone number, and any additional details you share in your profile or communications with us.

Account registration details including full name and email address
Contact information when you reach out to our support team
Profile information and preferences for personalized learning experiences
Feedback and survey responses about our educational content
Payment information when enrolling in premium learning programs

Automatically Collected Information

Our platform automatically collects certain technical information to improve your experience and ensure optimal performance. This data helps us understand how you interact with our educational content and identify areas for improvement.

Device information including browser type, operating system, and screen resolution
Usage patterns such as pages visited, time spent on content, and learning progress
IP address and general location information for security and analytics purposes
Cookies and similar tracking technologies for functionality and personalization
Error logs and technical diagnostic information for platform optimization

We never collect sensitive financial information such as bank account details, credit card numbers, or investment portfolio specifics. All payment processing is handled securely through third-party providers who maintain their own strict privacy standards.

How We Use Your Information

Educational Services

Your information enables us to deliver personalized learning experiences tailored to your real estate investment interests and skill level. We use this data to track your progress, recommend relevant content, and ensure you get the most value from our educational programs.

Communication and Support

We use your contact information to send important updates about your account, notify you of new educational content, and provide customer support when needed. You can control the types of communications you receive through your account settings.

Platform Improvement

Anonymous usage data helps us understand how our platform is used and identify opportunities to enhance the learning experience. This includes analyzing which educational topics are most popular and which features provide the greatest value to our users.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and never sell your personal data to third parties. Any sharing of information is done with your explicit consent or as necessary to provide our educational services.

Service Providers

We work with trusted third-party service providers who help us deliver our educational platform. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.

Payment processors for secure transaction handling
Email service providers for educational content delivery
Analytics providers for platform performance monitoring
Customer support tools for efficient issue resolution

Legal Requirements

In rare circumstances, we may be required to disclose your information to comply with legal obligations, protect our rights, or ensure the safety of our users. We will notify you of such disclosures when legally permitted to do so.

Your Privacy Rights

You have comprehensive control over your personal information and how it's used on our platform. These rights are designed to give you transparency and control over your data at all times.

Access Your Data

Request a complete copy of all personal information we have about you, including how it's been used and with whom it's been shared.

Correct Information

Update or correct any inaccurate personal information in your account at any time through your profile settings or by contacting us.

Delete Your Account

Request complete deletion of your account and all associated personal information, with some exceptions for legal compliance.

Control Communications

Manage your communication preferences and opt out of non-essential emails while maintaining access to important account updates.

Data Portability

Request your data in a structured, machine-readable format that can be transferred to another service provider.

Restrict Processing

Limit how we process your information while maintaining your account access and essential platform functionality.

To exercise any of these rights, contact our Privacy Team at [email protected]. We'll respond to your request within 30 days and verify your identity to protect your account security.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

SSL encryption for all data transmitted between your device and our servers
Regular security audits and penetration testing by independent security firms
Multi-factor authentication options for enhanced account protection
Secure data centers with 24/7 monitoring and access controls
Regular software updates and security patches to address vulnerabilities

Access Controls

We limit access to your personal information to authorized personnel who need it to provide our educational services. All team members undergo privacy training and are bound by confidentiality agreements.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we remove your personal information within 90 days, except for data required for legal compliance.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and provide personalized educational content. You have control over how these technologies are used.

Types of Cookies We Use

Essential cookies that enable basic platform functionality and security
Preference cookies that remember your settings and customization choices
Analytics cookies that help us understand how you use our educational content
Performance cookies that optimize loading times and platform responsiveness

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may affect platform functionality and your ability to access some features.

International Data Transfers

As an Australian-based platform, we primarily store and process your data within Australia. However, some of our service providers may process data in other countries with appropriate safeguards in place.

Data Protection Standards

When data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information. This includes using service providers who comply with international data protection standards and implementing contractual protections.

Legal Compliance

We comply with Australian Privacy Act requirements and maintain appropriate safeguards for international data transfers. Our privacy practices are designed to meet high standards of data protection regardless of where information is processed.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform features. We'll notify you of significant changes and provide you with the opportunity to review the updated policy.

Notification Process

When we make material changes to this policy, we'll notify you via email and display a prominent notice on our platform. For minor updates, we'll update the "Last updated" date at the top of this policy.

Your Options

If you disagree with changes to our privacy policy, you can contact us to discuss your concerns or choose to close your account. Continuing to use our platform after policy updates indicates your acceptance of the changes.

Contact Our Privacy Team

Email: [email protected] Phone: +61 8 9795 1077 Address: 842 Port Road, Woodville South, Adelaide SA 5011, Australia

This privacy policy is effective as of January 15, 2025, and applies to all users of the Brainlixa Pathen platform.